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Frequently Asked Questions

Ordering and Delivery Information

I have received a C+L product - it appears to be faulty. What do I do?
Contact us as soon as possible and we explain your options and will advise you what to do!
How do I order products?
Ordering should be straightforward. Clicking on 'Add to Cart' obviously adds the product you have selected to your Shopping Cart. You can review the contents of your Cart in two ways. To quickly look at the contents without leaving your current page, look for the 'Your Cart' link towards the top right of the page. This will show the number of items in the cart and the current value of the order. The small 'down arrow' next to it opens to show the contents on top of the current page. To review and make changes to the Cart, goto the link right at the top of the page. The Checkout link is next to it should you want to go straight to that page to place the order.
What are the postal charges?

Unlike our previous site, customers will now be able to choose from a number of carriage options, depending upon where they live. The costs for each will be displayed, based on the weight of the total order.

To begin with the options will be farily limited, as shown below. Further additions will be made once we have confirmed that these are working to our satisfaction.

UK RESIDENTS:

Royal Mail - First Class (usually next day delivery but not guaranteed)

Please Note - We can no longer use Royal Mail to send items over 600mm in length. This normally only effects sales of rail and track. These products are now listed in 500mm and 1 metre lengths for each product. If you choose the 500mm lengths we will cut the rail/track in half and send via Royal Mail. Due to the length of these already cut items exceeding 450mm, the cost will be around £6, as Royal Mail have introduced a new category of parcel, and charged more for it. If you prefer to have the rail/track left at metre lengths, then the cheapest way to send it to you is via City Link at a cost of £8.50. 

City Link - Delivered next day (before 5.30pm). Needs to be signed for. Usually comes with an automated Email or Text message (if we have your mobile phone number) to the customer giving an update when the Order has been collected from us, and again when it has been placed onto the delivery truck the following day.

Show Orders - For free delivery to a show, please tick the option 'Delivery at Show'

OVERSEAS RESIDENTS:

Royal Mail - First Class. There is a weight restriction of 2kg and a length restriction of 600mm which can cause us problems. If the weight is over 2kg, we can normally split the order into more than one parcel to overcome this. In the case of track and rail, which are 1 metre in length, we have two options. Either cut them in half so that they are only 500mm and therefore within the restriction OR send via a Courier and leave at 1 metre. We normally contact you to ask which you prefer, as obvioulsy the cost is more for the courier service. Please order as normal and pay for the Royal Mail option. If you decide to use the courier we will advise you of the difference and make arrangements for the difference to be paid.

Courier - We have previously obtained quotes from a number of comparison sites and use these to build the list of prices that may be shown. It is very difficult to cover all eventualities and so there may be occassions when the price quoted is way short of that which we would have to pay. If this occurs, we will check around for the cheapest price, then contact you and inform you of the new price. Customers will then have the option of going ahead with the order at the new carriage charge, or cancelling with no penalty. We know this is not ideal and it is only likely to happen on very rare occasions, but unfortunately it is impossible to cover every eventually of weight, length/width/depth and destination within this software.

Product Information

How do I Identify the various terms used in describing turnout components?

RT10

Click to enlarge

OO gauge looks so toylike. I'm thinking of changing scale. Which one should I choose?

There really is nothing wrong with OO gauge. The problem is that some proprietary track systems are really HO and are designed for the Continental and US market. The problem is in the sleeper spacing - they are too close together and are unlike full size UK trackwork. There there are plenty of first class OO layouts appearing at exhibitions. Have a look at some and see for yourself.

If you still wish to 'trade up' then we suggest you consider joining either
the EM Gauge Society or the Scalefour Society. You may well need support and
both societies are noted for the help and encouragement they give to their
members.

The EMGS Membership Secretary is: Harry Ryland, 8 Elm Grove, Swainswick,
Bath, Somerset, BA1 7AZ. Their web site is www.emgs.org

The Scalefour Society Membership Secretary is: Danny Cockling, 187 Painswick
Road,Gloucester, GL4 4AG,United Kingdom. Their web site is
www.scalefour.org"

It is the very nature of plastic injection mouldings that occasional flaws can occur. We inspect every moulding and reject anything they see as being in any way imperfect. However, a run of say 3 bolt chairs, is usually 50,000 mouldings. That is 500,000 chairs...... When dealing with this amount, it is quite possible to miss a faulty item or, (more probably), reject a moulding and then put it into the wrong bin.... We are not perfect and mistakes will be made.

C+L offer a 100% no quibble guarantee. If you should receive a faulty item, please return it to the supplier. It will be replaced.

What's the difference between an "A" type switch and a "B" type?

In the prototype, a Turnout is a combination of a Switch (properly called a Switch assembly as it consists of a Switch Blade and a Stock Rail bolted together, a Common Crossing (made up of a Vee with Wing rails attached) and a section joining the two called Closure Rails. We have used the same kind of terminology in the C&L range. However to keep things simple in a C&L kit the Switch Blade and innerr Closure Rails are in fact one rail, whereas in Exactoscale kits the prototype is followed exactly.

In basic terms, an "A" type switch has a sharper radius curve than a "B" type switch, and a shorter length of planing at the tip. The planing is there to ensure that the back of the Switch Blades sits neatly against the Stock Rail. The difference that you see when you buy a set of blades is the length of this machining, the effect being that the "A" blades will produce a more sharply diverging road than "B" type blades (see last FAQ for details of the radius of the diversiong rounte for C&L kits in the various gauges).

In theory each different angle at the Common Crossing should have a slightly different length of Switchblade, with a varying amount of rail planed away at the rear so that the blade sits neatly against the Stock Rail. In practise Rail Companies grouped Switchblades into smaller groups covering a number of closely related angles. They were given a letter from A (slow speed - sharp curve) up to sometimes G or more (very high speed gradual curved turnouts). In C&L model form we use an 'A' blade for 1:4 and 1:5 crossing angles and a 'B' blade for 1:6 upwards (except in 7mm where we offer a 'C' blade for 1:9 and above, in case someone has a garden railway with plently of room for very long turnouts). 

What do code 75, code 125 and so on mean when talking about rail?
The code number given a rail is a standard way of describing the rail used in the model form, and represents the height of the rail expressed in thousands of an inch. Therefore, code 125 rail is an eighth of an inch high. Be warned, though, that the code does not describe the profile of the rail, which can vary.
I work in OO. Can I use C&L track with my proprietary rolling stock?
Modern wheels - Bachman, Romford, etc. have flanges that are finer than proprietary rolling stock of a few years ago. You should find that only older wheel sets – particularly older Lima wheels – could cause a problem.
I want to use ply sleepers - how can I fix the chairs to them?
The normal solvent adhesive, Butanone, will also fix plastic chairs to ply sleepers. You will need to apply more solvent than would be necessary with a plastic to plastic joint, and you will need to keep light pressure on the joint for longer. The solvent will melt the plastic into the grain of the ply. There will not be as much strength in the joint as there would be with a plastic weld, but it should be adequate for the purpose.
What radius are the diverging routes on C&L Turnout kits?
Crossing Angle 2mm N OO EM P4 S F7 S7
A4   2' 6" (211mm long) 2' 8" (232mm long) 3' 2" (241mm long)   5' 7" (410mm long)  
A5 1’ 9” 3' 4" (228mm long) 3' 5" (250mm long) 3' 11" (259mm long) 4’ 6” 6' 7" (440mm long) 6' 8"
B6 2’ 3” 4' 2" (255mm long) 4' 7" (282mm long) 4' 10" (293mm long) 5’ 7” 8' 1" (497mm long) 8' 3"
B7 3’ 2” 5' 7" (273mm long) 6' 1" (301mm long) 6' 4" (312mm long) 7’ 6” 10' 10" (532mm long) 11' 1"
B8 4’ 0” 7' 0" (297mm long) 7' 8" (328mm long) 8' 0" (340mm long) 9’5” 13' 6" (578mm long) 13' 9"
B9   8' 5" (300mm long) 9' 5" (331mm long) 9' 11" (343mm long)   16' 2" (583mm long)  
1:6 DS 2’ 7” 4’ 7” 5’ 2” 5’47” 6’ 4” 9’ 2” 9’ 4”
1:7 DS 3’ 5” 6’ 2” 6’ 8” 7’ 1” 8’ 4” 12’ 0” 12’ 4”
1:8 DS 4’ 6” 8’ 1” 9’ 0” 9’ 3” 11’ 0” 15’ 8” 16’ 2”

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