Welcome visitor you can login or create an account.
Product Categories
Quick Buy
Enter Product Code:

Recent Articles
  • Update - 15th December 2014 Dec 16, 2014

    Monday 15th December 2014 No Broadband connection - possible reduction in service We still have no Broadband connection. We therefore have to split our workings between our staff's homes, where we can still access the web site orders &...

  • Update - 12th December 2014 Dec 16, 2014

    Friday 12th December 2014 No contact with the outside world! Today our phone lines gave out completely resulting in us having no internet or telephones. Our business is totally reliant upon web sales and emails/phones and at lunchtime we...

  • Update - 10th December 2014 Dec 16, 2014

    Wednesday 10th December 2014 Very Slow Broadband connection We are currently struggling with a broadband fault that means we have intermittent provision, and even when we do have a broadband connection, it is very very slow and is therefore...

  • Update - 8th December 2014 Dec 16, 2014

    Monday 8th December 2014 Pete off on Tuesday 9th following Reading Show We had another successful and very busy show on Saturday. Reading was the third show on consecutive weekends and so unfortunately some things have got a bit behind as a...

Welcome to C & L Finescale Modelling Ltd

New to the site? - Do you want to jump to the section that tells you about us and what we can offer?  CLICK HERE

For details of our Christmas cut off times for orders, along with the shop/office closing and opening times please CLICK HERE

For the latest position regarding the re-stocking of products and the latest new arrivals please CLICK HERE

You are welcome to visit our Shop in Bristol (only 4 miles from M5 at Avonmouth) To visit us there is no need to go into the City Centre. We are close to the Cribs Causeway Shopping complex should you wish to combine a visit to both retail outlets!


LATEST NEWS

Thursday 17th December 2014

Tonight is your last chance to order for Xmas delivery!

UK orders using Royal Mail as the delivery option need to be with us by 9am tomorrow morning in order to catch the last delivery for 1st Class post. See the below section for the cut off time for City Link deliveries.

 

Getting back to normal

Jenny is off this week but other than that we are now starting to get back to normal after having no internet for some days. There are still some of the 167 emails that had built up that are still to be answered, but hopefully they will be clear by Saturday. 

 

So who is doing what at C&L at the moment?

  • Roy has been busy working in the freezing cold making up track in an attempt to keep up with demand. He is also responsible for making and bottling all of our chemicals, as well as cutting and packaging our stocks of baseboard coverings etc. Roy is also responsible for Health & Safety and for things such as PAT testing of every electrical item held at C&L. Actually there are hundreds of them when you count up and list them all, including not just actual appliances but everything that goes with them such as extension leads, adapters, transformers etc 
     
  • Luke has taken over dealing with all of the orders (during our busiest week of the year) whilst Jenny is off, whilst also still trying to fit in making all of the turnouts kits as they are required, and trying to keep on top of the packing of hundreds of product items. This last part is having to take a bit of a back seat this week as there are just so many orders to deal with that have to be urgently processed and sent both to the UK and all over the world.
     
  • Jenny normally has responsibility for picking, wrapping and the sending out of all orders, including booking the delivery services etc. This week she has kindly been taking some of the packing home with her (even though she is technically on holiday) to do in the evenings in an effort to keep items immediately available for when orders come in.
     
  • Mike has been busy sorting out our Book Keeping entries in order to reduce the amount of time (and therefore cost) that the Accountant will need to spend checking them early next year. Previously Pete struggled to keep up to date and record everything in the way that it should be done, partially as a result of ignorance and partially due to the fact that there is always and order or two that needs sorting that seems to be more important at the time. That is until it is time to submit the accounts and then all the shortcuts come home to roost! Mike is doing a grand job of ensuring that the records are right before they leave for the Accountants!
     
  • Pete is just 'swanning' about doing nothing, achieving nothing and generally getting in everyone else's way as normal - but what else is a boss supposed to do! Pete is meant to be responsible for deciding what to stock, ordering it, prioritising purchases and re-ordering all whilst carfully watching and updating the cash flow forecasting plan which aims to show what monies are (or will be) available in the future to spend on stock. He answers a lot of technical enquiries both by phone and email, and takes many of the orders that come in by phone. He says that he also deals with all the mundane items that business owners have to deal with such as PAYE, Tax/National Insurance, VAT, services, business rates, the premises and associated issues including repairs and insurances etc. 
     
  • Jo (Pete's wife) is not a member of staff. She occasionally helps out at the odd show but her high grade at her full time employment with the MOD means that she is no longer able to get away on Friday afternoons in order to travel to set up at shows. She works long hours with a lot of responsibilty and apart from her huge support to Pete both in advising and encouraging him as well as looking after him when his health is poor, she is not physically able to take on any more than this in the running of C&L. We must all remember that there would be no C&L without Jo, as she supports the Llewellyn household financially, meaning that wages that would (should) normally be paid to Pete are instead ploughed back into the business in order to re-stock what we already sell, widen the range where possible and pay the costs of running the business such as wages, premises rent and purchase loan, which amount to close to £80k p.a.

    There you have a small insight into what we get up to at C&L - just so that you can all 'play trains'!

Tuesday 16th December 2014

 

Getting back to normal - but not happy with BT!

We were finally re-connected to the Internet late this afternoon, having had no access for almost 5 days! We have been getting by with staff continually moving between their homes and work, bringing in printed off orders and address labels and then going home to book courier collections etc. It has been a real nightmare, right over the busiest weekend of the year so far! We have tried to answer as many emails as possible but there are still some as yet unseen. Messages confirming that orders have been sent out were posted this afternoon, which may be a bit late for all of the orders that we actually sent out yesterday! We figured that customers would rather have their parcel, rather than us delaying it for a day just so that we could tell them that it was on its way!

 

We are back on the old slow broadband (which drops out every time we receive a phone call), as a fault has been traced in our new high speed broadband landline. We are awaiting a BT engineer to call to establish were exactly the fault is (somewhere between the pole outside our unit and the telephone exchange). Our phone company have rigged us up with our old modem/router working on our old phone line, just so that we had a connection of sorts. It is anything but ideal and having suffered from nothing since the end of last week it is certainly a great help to be back online, even it is temperamental and slow!

 

The phone system is still not exactly as it should be. We have fixed the answer machine so that it does now cut in during the daytime if a call remains unanswered after 20 seconds. However having a second phone line was meant to operate so that if a customer phoned us on our published number and it was engaged, the system should switch the call to our new second line and still come through to us and ring. Hopefully a second member of staff would be available to answer it or the answer machine if Pete is at the unit on his own late in the afternoon. However it is not currently possible to set this up properly until the fault on the second line is fixed. Apparently the phone company can detect that a piece of copper has cracked somewhere in the cable between us and the exchange. It may take a day or two to trace depending upon how quickly BT respond to the repair and how much energy they put into tracing it quickly. Going by our experiences of their service over the last few weeks we are not holding our breath for an imminent and speedy conclusion to the line fault, bearing in mind that it took them over a week to install 200 metres of cable when this new line was extended from the centre of our village to our unit. You might have thought that they would then check that it was working correctly before handing it over to our phone supplier, but it appears they did not. However that is maybe not surprising when you consider that when our phone company booked for a new line to be installed, no one at BT had the sense to see if there was a spare line available up to the post outside our unit. It was only when their engineer turned up to connect our premises to the pole that he found that there were no spares lines, and that the nearest one was further back into the centre of the village!

 

That it probably enough of a rant at BT for now - we will have to see how they perform on this latest repair.  We are sorry for rambling on about this but it shows the frustrations that small businesses have to face when trying to provide a service for our customers. We are not one of the big boys and because of their monopoly they can get away with a really poor level of service, as they know we can't do anything about it. Pete has wasted so much time on this over the last few weeks it makes it hard to catch up with the 101 other things that needed his attention.

 

Pete would like to thank all of his staff for they help and flexibility in trying to maintain a reasonable level of service over this difficultand busy period.

 

Previous Blog Updates - Click HERE


 

 

Christmas Closing & Re-opening 

We will be closing for business at midday on Tuesday 23rd

 

In order to ensure that your requirements are met for a delivery before Christmas, you will need to have your order with us as follows:

 

Royal Mail deliveries - Order submitted by 9am Friday 19th.

We will then post these orders at midday in order to catch the last posting service for 1st class deliveries which is on Saturday 20th.

 

City Link deliveries - Order submitted by 9am Monday 22nd.  

Any such orders will then be collected by City Link straight after lunch that afternoon for delivery on Tuesday 23rd. This gives City Link one extra day to complete the delivery before Christmas, in case of any unforseen problems caused by the huge increase in volume of parcels that they deal with at this time of year.

 

Please do not phone or order online after 9am on Monday and request a delivery before Christmas, as we will not be able to achieve that! However, the Shop will be open until midday on Tuesday 22nd should you be in dire need! Please note that we will not be able to provide kits on that Tuesday morning to callers at the shop. We suggest that you phone before making a special journey to our premises to establish that we do have the item(s) in stock that you require and that they are readily available for collection.

 

Re-Opening

We will be open for business again as usual on Monday 5th January 2015


 

 

 

Products Update

 

Arrived this week -

30g loco suspension Springs

More Tortoise point motors (singles & value packs of 3/6/12)

Code 75 and 125 Hini rail

 

Waiting for arrival of - 

3mm Foam

7mm Switchblades

4mm Tie Bars (OO, EM & P4)

4mm & 7mm Common Crossings

4mm & 7mm Vees

 

Waiting to be re-ordered -

Code 125 Steel Rail

Solder Paint

70 degree Solder Bars

 

Recent arrivals -

3mm Axles Caps

OO-SF Gauges (track, check and 3 point gauges)

145 degree Solder

 

New Products

All Components - Controllers and Power Packs

Gaugemaster - Analogue and DCC Controllers

Peco/Ratio/Wills/Metcalfe - take a look at the relevant pages - we have added quite a few new products - Pete will make up and post a new list ASAP.

 

Previous Blog Updates - Click HERE


.

Who are we and what do we offer?

C&L Finescale aims to encourage modellers who are unhappy with how the trackwork on their layout looks, to rise to the challenge of building at least some of their own track or pointwork. Our simple method is to glue chairs to sleepers and timbers, rather than soldering rails to copper clad strips, to achieve prototypical looking trackwork that includes chairs and other detail. We want your track to compliment your layout and not to look out of place with highly detailed kit and ready to run locos and rolling stock. We are now able to supply both C&L and Exactoscale track components, along with the latest additions to our range in the form of wheels, gear boxes and wagon chassis and brake gear.

The Carr's range of products covers items for the preparations prior to soldering, solders & fluxes as well as post soldering treatments. The range also includes metal black treatments, scenic items, ballast, baseboard fittings and underlay which compliment the C&L range, and are joined by products from other manufacturers such as Antex (soldering irons, bits & accessories) and Roger Smith's modelling products.

We are also UK distributors for Tortoise 'slow action' Point Motors and accessories, and we still offer the 'Timber Tracks' range of laser cut plywood 'Track Bases', although we are no longer able to obtain further supplies.

We aim to give advice to assist new or inexperienced modellers. Visit the new Knowledge Centre on the main Menu, and the Frequently Asked Questions (FAQ) pages. These pages will be added to and improved over the coming weeks. Further information is given at the start of many of the pages displaying the lists of our products, and these will be expanded with more information and tips as time allows.

We take our stand to around thirty Model Railway Exhibitions throughout the year (see Exhibition Diary), and sell many of our products through other Traders and Model Shops, both in the UK and abroad.

Go to our Contacts Page for details of our address, phone and email address.

Why not visit our Shop?

Aran Lodge, Severn Road, Hallen, Bristol, BS10 7RZ

Located half way between the M5 junctions for Cribs Causeway and Avonmouth on the edge of a rural village (no need to go into Bristol). Leave your partner at the Cribbs Shopping complex and pop along to see us nearby! 

Shop Opening Hours 

Callers are welcome between 9am and 4.30pm Monday to Friday.

Please note: We close on Friday's that precede a Model Railway Exhibition, to allow us to travel and set up.

Please check the Exhibition Diary for details. 

Also, please phone first to ensure that Pete will be available at the unit if you need to discuss technical issues or ask for advice on our product range.

 

 

C&L Finescale


VAT ID: 113 004976   Registered company number: 07613517