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Recent Articles
  • Update - 14th July Jul 21, 2014

    Monday 14th July - Back to normal We will be without Jenny for most of the school summer holidays but hope to maintain as near a normal service as possible during this period. Emails are still coming in faster than Pete can answer them and...

  • Update - 1st July Jul 14, 2014

    Tuesday 1st July - Possible reduction in level of service New 'Sales System', Stock Take, Staff Holidays Possible reduction in level of service Thank you to all the staff at C&L who have worked really hard to complete the bulk of our...

  • Tuesday 24th June Jun 30, 2014

    Introduction of new 'Sales System' Stock Take/Staff Holidays Possible reduction in level of service Over the next two weeks we will be completing our end of financial year stock take, as well as...

  • Update 12th June Jun 24, 2014

    Thursday 12th - Checking for product availability A good number of the emails that we receive ask questions concerning the availability (or non availability in many cases) of products in our range. In an...

Welcome to C & L Finescale Modelling Ltd

Tuesday 22nd July

Problems with Card payments - Resolved?

We have continued to have issues with the authorisation of certain card transactions. This has been an on-going problem for some time and we believe that we have now got to the bottom of it. As previously posted on the Check Out page, we had already made alterations to the level of security checks made by our Merchant provider. Whilst these did reduce the level of rejections they did not stop them completely, especially for those customers purchasing from outside of the UK.

We have now made additional changes to the software actually within our website. We can't be certain but it looks as though this should cure the problem. The issue was that whilst previously we reduced the number of fields that had to match exactly against the records on the Merchant site, we did not realise that our own software was still requiring all address fields to be typed exactly held by the card provider. 

Addresses from overseas in particular can obviously vary in how they are laid out and so it only required one digit to be different for the whole authorisation process to fail. Without reducing the security of our site we have now made changes that will allow a certain tolerance to what is typed into most of the address fields. The most important is still the POST CODE. This must be exactly correct whichever Country the purchaser lives in.

We hope that these changes will mean that problems with card authorisations become a thing of the past. If you do have this problem, please try laying out the postcode in a different format (adding or removing spaces for example). If that still fails, please contact us and we will look into the problem. The reporting of any problems will enable us to monitor the number of failures, which of course we hope will not happen following these latest changes to our software.    

New Policy on answering emails

The Problem

The level of emails received requiriring an answer far exceeds the amount of time that Pete has available to answer then, without seriously impacting on the work that is required to maintain the business. The result is that he no time left to look at new developments, never mind the everyday tasks such as placing orders to re-stock in plenty of time.

The Solution

We have therefore had to introduce a limitation on the time spent as below:

A) Messages concerning orders that have been placed or dispatched - no change. We will try to reply within 48 hours (excluding days of travel to and from Shows).

B) Messages other than those concerning orders - Answered on two days each week. Four hours will be allocated to dealing with messages on each of these days. If the most recent have not been reached within that time, then they will carry forward to the front of the queue to the 2nd answering day that week.

With the above in mind, please read the paragraph on the Contacts Page to see if it is possible to find the answer within the information already available on the site.

The Product Availability pages will be updated this week and thereafter, this along with the now up to date stock levels shown on the web site, should mean that there is no longer a need to email questions re availability issues.  

New Product - 7mm Colour Light Signals

As shown below - the first three of these kits has been added to the site. Click on the PH Design category (left Menu) or follow this LINK


A selection of new pictures

1) New 7mm colour light signal kit (now available - see above link)

2) The 'Master' at work - a visit to Norman Solomon's workshop

3) Tooling - two halves of an injection moulding tool - used to put a plastic sleeve on an axle - this tool costs approx. £3,000 to replace (that's a lot of axles that need to be sold!) 

 


Who are we and what do we sell?

C&L Finescale aims to encourage modellers who are unhappy with how the trackwork on their layout looks, to rise to the challenge of building at least some of their own track or pointwork. Our simple method is to glue chairs to sleepers and timbers, rather than soldering rails to copper clad strips, to achieve prototypical looking trackwork that includes chairs and other detail. We want your track to compliment your layout and not to look out of place with highly detailed kit and ready to run locos and rolling stock. We are now able to supply both C&L and Exactoscale track components, along with the latest additions to our range in the form of wheels, gear boxes and wagon chassis and brake gear.

The Carr's range of products covers items for the preparations prior to soldering, solders & fluxes as well as post soldering treatments. The range also includes metal black treatments, scenic items, ballast, baseboard fittings and underlay which compliment the C&L range, and are joined by products from other manufacturers such as Antex (soldering irons, bits & accessories) and Roger Smith's modelling products.

We are also UK distributors for Tortoise 'slow action' Point Motors and accessories, and we still offer the 'Timber Tracks' range of laser cut plywood 'Track Bases', although we are no longer able to obtain further supplies.

We aim to give advice to assist new or inexperienced modellers. Visit the new Knowledge Centre on the main Menu, and the Frequently Asked Questions (FAQ) pages. These pages will be added to and improved over the coming weeks. Further information is given at the start of many of the pages displaying the lists of our products, and these will be expanded with more information and tips as time allows.

We take our stand to around thirty Model Railway Exhibitions throughout the year (see Exhibition Diary), and sell many of our products through other Traders and Model Shops, both in the UK and abroad.

Go to our Contacts Page for details of our address, phone and email address.

Shop Opening Hours 

Callers are welcome between 9am and 4.30pm Monday to Friday.

Please note: We close at Midday on Friday's that precede a Model Railway Exhibition, to allow us to travel and set up.

Please check the Exhibition Diary for details. 

Also, please phone first to ensure that Pete will be available at the unit if you need to discuss technical issues or ask for advice on our product range.

 

 

C&L Finescale


VAT ID: 113 004976   Registered company number: 07613517